Making a debut in bizAZ

I love bizAZ magazine for many reasons. It is local, and it is laid out for people on the move –literally and figuratively.

So I am very proud to write for the magazine, covering the technology space. This story about mobile marketing agency, Blumo, was published in the March-April issue, and also in AZCentral.com.

Read article here.

It’s safe to shake hands with Southwest Airlines employees

I keep hearing how bad customer service is, but I cannot help bumping into some great stories.

So this one about “magically appearing” paper-towels in the restroom as part of a corporate culture at Southwest Airlines was an eye-opener.

A simple pay-it-forward principle that is not the stuff of an employee handbook, but makes a huge difference.