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Quotes for the week ending 31 Oct, 2009
October 31, 2009 in Advertising & Branding, Arizona, Disruptive, Facebook, Hype, Marketing, New Media, Public Relations, Quotes of the week, Social Media | Tags: Go tag, Groundswell, Zappos | Leave a comment
“The thrill of naked guys in public aside, this marketing scheme did involve a bit of trickery.”
Advertising Age, revealing the story behind the ‘worlds’ fastest nudist’ in New York this week, who turns out to be a guy doing a stunt for Zappos, via an ad agency, Agent 16.
“Look, people the message is this: Do not tell me you cannot do this.”
Josh Bernoff, on how the Groundswell Awards, and how excellence in social media can come from anyone, anywhere.
“If there’s metadata in there, that’s public record.”
Dan Barr, attorney for the Society of Professional Journalists, on the Arizona Supreme Court decision that now requires public entities to disclose Meta Data, the ‘hidden data’ embedded in electronic records.
“A Friday afternoon news dump…”
Huffington Post on the list of visitors to the White House, released on Friday. The list includes lobbyists and prominent people
“It comes down to data and money.”
Story in Fast Company, that ‘Facebook plans to Geo-tag your life’ by linking geo-location information to users actions on the site.
‘World’s Fastest Nudist’ and Balloon Boy give new meaning to stunts
October 30, 2009 in Social Media | Tags: Balloon Boy, Kyle Overstreet, Richard Heene, Zappos | Leave a comment
I am in the first chapter of Trust Agents, by Chris Brogan and Julien Smith, and can’t help but thinking how the two events this month are perfect validations for what the book is about.
The Balloon Boy hoax has been condemned by people across the board. But right on its heels comes the other stunt by Zappos, whom no one likes to offend. Turns out this streaker spotted in New York, was an actor, part of a clever stunt. Which explains the great video (and a YouTube channel). And media coverage.
In both cases the media were duped into carrying the story. Richard Heene, the father of the balloon boy must be smiling.
Gotta mashup idea? Ideas wanted!
October 29, 2009 in Business Models, Communications, Technology, Twitter | Tags: Mashups | Leave a comment
There are so many mashups around us that we have begun to take them for granted. We tend to see more of the video and music variety -like Everyblock and those that are Obama-based. Google has a tool called ‘maplets’ to use the API of their maps.
How about a mashup of a mug and your Twitter followers? Check this out.
So I was glad to hear that there’s a British competition open for mashups, on three themes: Crime, Environment and Health. The winner gets £10,000!
Quotes of the week ending 24 Oct, 2009
October 24, 2009 in Advertising & Branding, Jobs, Marketing, New Media, Quotes of the week, Twitter | Tags: Baloon boy, Charlotte Shaff, Crushpad, Jobs, lifestreaming | Leave a comment
“Let the little dogs lap, Mr. President. It’s good for the nation’s spleen.”
Kathleen Parker, on the noise from Glenn Beck and Rush Limbaugh on Obama’s attack Fox News
“For Rush and Glenn and Balloon Dad, the allure of media attention is too powerful to be curbed by a sense of social responsibility.”
John Del Cecato, of AKPD Message and Media.
“So there you have it. Ignite a future for the high-profile navel-gazers of tomorrow with your own bottle of Twitter wine, which goes for $20 a pop.”
AdRants, on Crushpad’s use of Twitter on wine labels
“It’s winemaking, which is usually for us a four or five person endeavor, mixed with Twitter.”
Michael Brill, president and CEO of Crushpad, the winery teaming with Twitter and the pro-literacy group Room to Read.
“Let’s hope the Millennial Generation isn’t becoming the latest Lost Generation.”
Chad Graham, in the Arizona Republic, on how graduates are worried about the present job outlook, their future and even retirement.
“My ‘maternity break’ will end in mid-November.”
Charlotte Shaff, CEO of The Media Push (who blogged about her pregnancy) interviewed by Linda Vandevrede at ValleyPRBlog.com, on ‘Pregancy and PR.’
“First, I felt that after five years my blogging was getting long in the tooth….”
Steve Rubel, SVP and Director of Insights for Edelman Digital, interviewed by Tech Crunch
“For the people, for the planet, for jobs, for you!”
Secretary-General Ban Ki-moon, on the role of the UN, on the anniversary of the United Nations, which falls today –the day the UN Charter on 24 October 1945 was formed.
Use of video in TSA blog, brilliant!
October 21, 2009 in Best Practices, Blogs, Technology | Leave a comment
Video and blogging have never been better suited for each other. I tell my clients to consider using a simple video camera to record events because you never know when it may come useful.
Not just to CYA, but to capture the energy or interaction of a moment that lends itself to a deeper commentary in a blog post.
But in this case, the Transportation Security Administration (TSA) using video in their blog to quickly respond to a complaint, was a perfect way to diffuse the situation. The complaint: That a woman had been ’separated’ from her child at a security checkpoint. They use 9 videos to support what they say -and these are also posted to YouTube.
Sidebar: Incidentally, if you are contemplating revamping your web site, the TSA web site is a great example of how to make a web site more social media friendly. Note the 5 social media elements on the right navigation bar, and the request for feedback via the blog etc.
To get back to the blog: One thing about that blog post that’s easy to miss. Notice how they title the post, and the videos. They are not shy to use the phrase used in the complain, “TSA Agents took my son.”
It would been have so easy to spin it into something else, wouldn’t it? Blogger Bob’s comments come across as being truly sincere, and not just a prepared, lawyered comment.
Quotes for the week ending 10 Oct 2009
October 10, 2009 in Advertising & Branding, Best Practices, Business Models, Communications, Disruptive, New Media, Quotes of the week, Social Media, Technology, World Events | Tags: AT&T, Obama, World Business Forum | Leave a comment
“In the surround-sound media environment of today, there is no shortage of places you can go to see an expert’s view of business and where it is headed. What I took from the first day of the World Business Forum, however, was just how important passion is as a common thread in the people (and their organizations) who are accomplishing something.”
Rohit Bhargava, on the World Business Forum
“While 60% of employees use word processing daily, only 42% actually create documents.”
Forrester Research report on technology adoption in the workplace.
“In a real-time, social media world, marketing has to react immediately to the successes and shortcomings of operations, product development, legal, finance, customer support, and the idiosyncrasies of company personnel.”
Jason Baer, on how social media gives everything a marketing focus.
“A turtle travels only when it sticks its neck out.”
Tweet by @lspearmanii
“Hi! This is your aspirin bottle calling. I haven’t seen you in a while…”
Peter Svensson, of the Associated Press, on the technology that connects the pill bottle cap to an AT&T network.
“Does our Cicero even glance at his speeches before reading them in public?”
George Will, conservative columnist for the washington Post, on Obama’s overuse of words and concepts in his speech at Copenhagen.
“Nice headlamps”
Headline of a billboard ad for a Northern Ireland used-car web site, that got the advertisement banned in the UK. The accompanying visual was not about cars…
Twinterview with Steve England tomorrow
October 9, 2009 in Marketing, Public Relations, Social Media, Technology, Twinterview | Leave a comment
Tomorrow at 10 am (Pacific) I will be conducting a Twitter interview with Steve England, of NewMediaMarketing.
If you are not familiar with NewMediaMarketing, it’s a company that does some amazing things in audience engagement, using smart tags.
I won’t try to explain what a smart tag is -except link to this– since Steve will be fielding questions that would clear any doubt you have about this.
For those who folllow this blog, this is the fifth ‘Twinterview‘ in the series. The last one was in August, so it appears I have been slacking. Well, between starting my own consulting gig, and ransiting out of ASU, let’s just say that September whizzed by!
How to follow the Twintervew:
- You could follow it at @heyangelo, or @englandsc
- Time permitting, I will be live-blogging the session here as well.
Waiting for the wave to rescue us from email hell
October 5, 2009 in Business Models, Communications, Social Media | Leave a comment
It borders on being insensitive to be talking about, and blogging about the anticipation for Google Wave, in the days following the tsunami in Samoa.
As someone tweeted about this, the coincidence was very odd. (Not that it is too far fetched for Google to be associated with a tsunami –check this story!)
But as we wait for Google Wave to come our way, we are reminded of how outdated our predominant communication tool is. “If you look at a picture of the first computer that sent an email, it looks sort of like a cockpit in an old airplane,” observed Lars Rasmussen, Google’s chief engineer. He was commenting on email, a 40-year old technology.
I meet many people who are so annoyed with email. One CEO said he didn’t mind if a meeting started late because “it gives me a chance to catch up with my email.” He said that not looking up from his Blackberry, at lunch.
Reminded me of that limerick:
I’m out of the office right now.
Do I hate answ’ring email? And how!
Missed your missive? I’m glad,
So I won’t say I’m sad.
Pester some other worker-bee. Ciao!
Two years of ‘broad public access’ at State Dept blog
September 29, 2009 in Best Practices, Communications, New Media, Social Media, Technology, diplomacy | Tags: Dipnote, Luke Forgerson | Leave a comment
Last week Dipnote, the blog by the State Department, turned two.
So much has happened in two years. It was the year that the iPhone debuted, and Microsoft bought a stake in Facebook. A few months before that TIME named all those people creating content and connecting through social media as the ‘Person of the Year’ – the famous “YOU” issue.

Luke Forgerson, Managing Editor of Dipnote
Dipnote took to this new way of communicating with amazing flair. If there is one example of I’ve been using repeatedly to illustrate how any organization could stop firing press releases and start a conversation, it’s been them.
Think about it. Foreign policy to many is as sexy as watching paint dry. But given the right angles –heck, the right to loosen up– and the interest in listening as much as speaking, it turns out to be a different animal.
I have talked to many organizations who are terrified at the thought of saying something that could come back to bite them. Blogs, and videos, and photos pulled from a diverse group of individuals seem like total anarchy to them. It might damage the brand, they fear. The question I get asked a lot is ‘What if someone says something nasty?” –followed by “should we publish that too?”
I won’t go into the responses I give, but you’d think a group of people who represent the brand image of a country must have thought about this a lot. There must be bookshelves of white papers and journals on this subject in their offices. There must be legal advisers shaking their heads in disbelief.
And yet…
If you look at the social media initiatives the State Dept has rolled out over the past few years, these ‘government employees’ seem to take to new media in a way you’d expect of a marketing organization. Maybe they understand that good marketing is all about good communication. It’s more than the ingredients of ‘technology and talent‘ that Sec. Clinton spoke about.
It’s about using social media as an antenna not a bullhorn.
Get-rich-tweets and why we fall for them
September 28, 2009 in Communications, Technology, Twitter, ValleyPRBlog | Tags: Chris Brogan, Julien Smith | Leave a comment
I want to apologize to any of you who follow me on Twitter if you received a direct message from me saying “hey, I made $384 yesterday. this website showed me how.” Apparently my account was hacked because I may have clicked a link in a similar message from others in my network.
I had contacted two senders from whom I received the suspicious DMs with the shortened URL, and thought I was immune. A reader to my post at ValleyPRBlog confirmed that I too had taken the bait.)
So why are we so vulnerable to the garbage that gets passed around the Twittersphere faster than you could say Phish? One word: Trust.
- We screen less: We are so inherently trusting of those in our network, we don’t always take time to check if the email jokes, the ‘Must Read This’ links, or the PPT attachments are safe.
- We click more. I tend to click more on a shortened URL because I see so much of them. The link economy teaches us to prefer clicking on links rather than typing a URL out.
I have made the point elsewhere that there will soon arise Trusted Friends, or Network Curators, and these may not even be major brands; they could be individuals with great credentials. People we value, and… trust like crazy!
Speaking of which, I am about to purchase a book on the subject called Trust Agents –co-authored by Chris Brogan and Julien Smith. It comes highly recommended. Brogan’s original thesis for the book was that it was about: “people who use the web in a very human way to build influence, reputation, awareness, and who can translate that into some kind of business value.”

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