Anyone dabbling in communication tends to stoop at the altar of speed and instant gratification. They seem similar, but they are not. Speed of response or implementation is a critical component for some organizations, some industries.
Speed, in today’s world, is a given. If you’re in customer service and you don’t respond fast to an inquiry, you lose a lead. If you don’t respond to a complaint, you risk turning a small hiccup into a major snafu.
Instant gratification is a different animal. We gloss over what it really involves by regarding it with such clicles about ‘delighting the customer’ etc.
But what I am interested in is a hybrid of speed and instant grat. Especially the ability to deliver targeted information to mobile devices, since we are beginning to use our phones not just as lap-top replacements, but as a means to interact with content related to our professional and personal lives.
That’s why I like the idea of Quick Response Codes – QR Codes. I covered it in a recent column for a magazine (IABC’s Communication World).
If it sounds too geeky, it’s not. Actually it’s more user-friendly than a typical bar code. Unlike a bar code you embed it with information that is linked to content you point it to somewhere on a server or blog. That content could be any digital file, such as a PDF, podcast, video or photo album.
If you like to read the article, here’s a link to a PDF
Updated: The QR code on the left is something I created for my company, Public Radius. Many of these codes can be photographed by a cell phone that seamlessly connects the device to content. Some of them require an initial download of an app. Some work without it –like a short code.